Family Owned & Operated

Frequently Asked Questions

Carpet Cleaning Questions

We recommend having your carpets professionally cleaned at least once every 12 to 18 months to maintain their appearance and prolong their lifespan. However, high-traffic areas may require more frequent cleaning to remove dirt, stains, and allergens effectively.

Yes, we prioritize the health and safety of your family and pets. We use eco-friendly and non-toxic cleaning solutions that are safe for use around children and pets. Our products effectively clean your carpets while minimizing any potential risks to your loved ones.

The drying time depends on various factors, including the type of carpet, humidity levels, and ventilation in your home or office. Typically, carpets will be dry to the touch within 4 to 6 hours after cleaning. We use advanced drying techniques to expedite the drying process and minimize inconvenience.

Yes, in addition to our standard carpet cleaning services, we offer specialized treatments for stain removal, odor elimination, and carpet protection. Our technicians are trained to effectively treat stubborn stains and odors, restoring your carpets to their pristine condition. Simply let us know your specific requirements, and we’ll tailor our services accordingly.

In a word, no. We can guarantee that you will receive the most thorough and professional cleaning available, anywhere. Our equipment and extensive training allow us to remove almost any stain. However, there are instances when a spot may indeed be permanent. But we will usually be able to identify these problems prior to cleaning.

With our state-of-the-art truck-mounted cleaning units, we completely rinse out all residue left behind by companies using outdated methods or do-it-yourself cleaning units.

The amount of time it will take depends on many factors such as the amount of furniture to be moved and the amount of stains and soil in the carpet. On average, it takes 10 -15 minutes to clean a room.

It would be best to stay off the damp carpet to avoid tracking soil and allow the carpet to dry in it’s up position.. Be careful when stepping off the damp carpet onto tile or hardwood floors, you could slip. Carpet it will be slightly damp for a period of 4-6 hours. The home owner may use the carpet lightly immediately after cleaning by wearing the plastic booties we provide. Wait 24 hours before removing foam blocks and plastic tabs that are put in place to protect the furniture and carpet.

Carpet Repair Questions

Our team is equipped to repair various types of damage, including tears, burns, rips, frayed edges, and seam separations. Whether it’s due to accidents, wear and tear, or other factors, we have the expertise to address a wide range of carpet issues effectively.

The duration of carpet repair depends on the extent and type of damage, as well as the size of the area requiring repair. Minor repairs may be completed within a few hours, while more extensive repairs could take longer. We strive to work efficiently without compromising on quality to minimize any inconvenience to you.

Yes, our skilled technicians pay close attention to detail to ensure that repaired areas seamlessly blend in with the surrounding carpet. We use matching materials and expert techniques to achieve a uniform appearance, leaving no visible traces of the repair work.

In many cases, carpet repair can be a more cost-effective solution than replacing the entire carpet. By targeting specific areas of damage, we can extend the lifespan of your carpet and restore its appearance without the expense of purchasing new carpeting. We provide transparent pricing and detailed quotes so you can make an informed decision based on your budget and needs.

Carpet Stretching Questions

Signs that your carpets may require stretching include wrinkles, ripples, or bulges in the surface, indicating that the carpet fibers have loosened over time. If you notice any of these issues, it’s advisable to have a professional assessment to determine the extent of stretching needed.

While stretching can significantly reduce or eliminate wrinkles and ripples in carpets, the effectiveness may vary depending on factors such as the type of carpet, its age, and the severity of the wrinkles. Our experts will assess your carpets and provide recommendations based on the specific condition of your flooring.

It’s preferable to remove furniture from the room before stretching to allow for easier access to the entire carpet surface. However, if removing furniture is impractical, our team can work around it by shifting items as needed. We prioritize protecting your belongings during the stretching process.

The duration of the carpet stretching process depends on various factors, including the size of the area, the extent of stretching required, and the condition of the carpets. Our team will provide you with an estimated timeline based on the specifics of your project during the initial consultation.

Upholstery Cleaning Questions

We recommend having your upholstery professionally cleaned at least once every 12 to 18 months to maintain its appearance and extend its lifespan. However, high-traffic areas or homes with pets and children may require more frequent cleaning to remove dirt, stains, and allergens effectively.

Yes, we prioritize the safety of your upholstery and your family. We use eco-friendly and non-toxic cleaning solutions that are specifically formulated for upholstery cleaning. Our products effectively clean your furniture while minimizing any potential risks to your loved ones.

No, when performed by trained professionals using appropriate techniques and equipment, upholstery cleaning should not cause damage to your furniture. Our team is experienced in handling various types of upholstery materials and employs gentle yet effective cleaning methods to ensure the safety and integrity of your furniture.

While we strive to effectively remove stains and odors from upholstery, the success of stain and odor removal depends on factors such as the type of stain, the duration it has been present, and the type of upholstery fabric. We’ll assess the stains and odors during the consultation and provide recommendations based on the specific circumstances of your furniture.

Commercial Carpet Repair Questions

ProGreen Carpet specializes in repairing a wide range of commercial carpet damage, including tears, burns, rips, wrinkles, and seam separations, among others. Our skilled technicians are equipped to handle various types of damage to restore your carpet’s appearance and functionality.

The time required to repair commercial carpeting depends on the extent and type of damage, as well as the size of the affected area. For minor repairs, the process may be completed relatively quickly, while larger or more complex repairs may take longer. During the initial consultation, we assess the damage and provide you with a timeline for completion.

Yes, our team at ProGreen Carpet takes great care to ensure that the repaired area of your commercial carpet blends seamlessly with the surrounding carpet in terms of color, texture, and appearance. We utilize advanced techniques and high-quality materials to achieve a precise match for a professional finish.

  1. Yes, repairing your commercial carpet can help extend its lifespan by addressing issues promptly and preventing further damage. By repairing tears, wrinkles, or other forms of damage, you can maintain the integrity of your carpet and avoid the need for costly replacements in the future. Additionally, regular maintenance and timely repairs can contribute to a healthier and more appealing environment for your business.

Commercial Pressure Washing Questions

The frequency of pressure washing depends on various factors such as the type of surfaces, location, and environmental conditions. We recommend scheduling regular inspections and discussing a suitable maintenance plan tailored to your property’s needs with our team.

Our skilled technicians conduct a thorough pre-cleaning evaluation to identify any delicate areas or surfaces that require special attention. We use appropriate pressure settings, techniques, and protective measures to ensure safe and effective cleaning without causing damage.

Yes, our professional pressure washing techniques are effective in removing various tough stains, including graffiti, oil stains, mold, mildew, and more. We utilize specialized equipment and eco-friendly cleaning solutions to restore the cleanliness and appearance of your property.

The duration of the pressure washing process depends on factors such as the size of the property and the extent of cleaning required. Our team works efficiently to minimize disruptions to your business operations. We can also schedule the cleaning at a convenient time for you to ensure minimal impact on your daily activities.

Commercial Tile & Grout Cleaning Questions

We recommend scheduling professional tile and grout cleaning at least once or twice a year, depending on the foot traffic and usage of the area. Regular cleaning helps maintain the appearance and longevity of your surfaces.

We strive to minimize disruption to your business operations during the cleaning process. Our team works efficiently and can schedule cleaning at times that are convenient for you, such as after business hours or during weekends.

Yes, our professional cleaning techniques and specialized equipment are highly effective in removing tough stains, grime, mold, mildew, and other buildup from tile and grout surfaces. We strive to achieve the best possible results for every cleaning job.

We take several precautions to ensure the safety of your property and its occupants during the cleaning process. This includes conducting a pre-cleaning evaluation to identify any delicate areas or obstacles, using safe and eco-friendly cleaning products, and taking steps to protect surrounding structures and furnishings. Additionally, our team is trained to work safely and efficiently to minimize any risks during the cleaning process.

Commercial Upholstery Cleaning Questions

We recommend scheduling commercial upholstery cleaning based on the level of foot traffic and usage your furniture experiences. Typically, businesses benefit from professional cleaning services every 6 to 12 months to maintain a clean and inviting environment.

Yes, we prioritize environmentally friendly cleaning solutions that are safe for both your interior surfaces and the individuals occupying your commercial space. Our products are carefully selected to ensure effective cleaning without harmful chemicals.

We understand the importance of minimizing disruptions to your business. Our team works efficiently and effectively to complete the cleaning process with minimal interruption to your daily operations. We also offer flexible scheduling options to accommodate your business hours.

Our team is trained and equipped to clean a wide range of upholstery materials commonly found in commercial settings, including fabric, leather, vinyl, and more. We tailor our cleaning techniques to suit the specific needs of each material, ensuring optimal results without causing damage.

Commercial Carpet Cleaning Questions

We recommend scheduling commercial carpet cleaning based on the level of foot traffic and usage your carpets experience. Typically, businesses benefit from professional cleaning services every 6 to 12 months to maintain a clean and inviting environment.

Yes, we prioritize environmentally friendly cleaning solutions that are safe for both your carpets and the individuals occupying your commercial space. Our products are carefully selected to ensure effective cleaning without harmful chemicals.

We understand the importance of minimizing disruptions to your business. Our team works efficiently and effectively to complete the cleaning process with minimal interruption to your daily operations. We also offer flexible scheduling options to accommodate your business hours.

Our team is trained and equipped to clean a wide range of carpet materials commonly found in commercial settings, including nylon, polyester, wool, and more. We tailor our cleaning techniques to suit the specific needs of each material, ensuring optimal results without causing damage.

Floor Squeak Repair Questions

Signs that your floors may need repair include persistent squeaking sounds when walking on them, especially in specific areas. If you notice these noises, it’s advisable to have a professional inspection to determine the underlying cause and extent of repair needed.

Yes, our experienced technicians utilize advanced repair techniques and tools specifically designed to eliminate squeaks without causing damage to your flooring. We prioritize precision and care to ensure that repairs are completed effectively while preserving the integrity of your floors.

We understand the importance of minimizing disruption to your daily routine. While some temporary disruption may occur during the repair process, we take proactive measures to minimize inconvenience. Our team works efficiently and professionally to complete repairs in a timely manner, allowing you to resume normal activities as soon as possible.

    • The duration of floor squeak repair depends on various factors, including the extent of the squeaks, the type of flooring, and the size of the area requiring repair. Our team will provide you with an estimated timeline based on the specifics of your project during the initial consultation.

 

 

Gutter Cleaning Questions

We recommend having your gutters cleaned at least twice a year to ensure optimal performance and prevent issues such as clogs and water damage. However, homes surrounded by trees or experiencing heavy rainfall may require more frequent cleaning.

Neglecting gutter cleaning can lead to various problems, including water damage to your property’s foundation, basement flooding, mold growth, and even structural damage. Regular cleaning helps prevent these issues and maintains the integrity of your home or office.

While gutter cleaning is typically performed during dry weather conditions, our team can assess the feasibility of cleaning during rainy seasons based on factors such as the intensity of rainfall and safety considerations. We prioritize safety and effectiveness in all our cleaning operations.

Yes, we offer gutter maintenance plans tailored to meet your specific needs and preferences. Our recurring services ensure that your gutters remain clean and functional throughout the year, providing you with peace of mind and hassle-free maintenance. Contact us to discuss personalized maintenance options for your property.

Pressure Washing Questions

We can pressure wash a wide range of surfaces, including but not limited to, driveways, sidewalks, decks, patios, fences, siding, and brick walls.

Our experienced technicians are trained to adjust pressure levels based on the surface being cleaned to ensure safety and prevent damage. Delicate surfaces such as wood or fragile masonry are treated with care to avoid any harm.

The frequency of pressure washing depends on various factors including the location of your property, weather conditions, and the buildup of dirt and grime. We recommend scheduling pressure washing annually or bi-annually to maintain the cleanliness and appearance of your property.

We strive to minimize disruptions during the pressure washing process. Our team works efficiently and schedules appointments at times convenient for you to ensure minimal interference with your daily activities. Additionally, we take precautions to protect surrounding structures and landscaping to mitigate any potential disturbances.

Tile & Grout Cleaning Questions

We recommend having your tile and grout professionally cleaned at least once a year to maintain their appearance and hygiene. However, high-traffic areas or surfaces exposed to spills and stains may require more frequent cleaning.

No, our experienced technicians utilize industry-leading cleaning methods and equipment that are safe for your tiles and grout. We pay close attention to detail and ensure thorough cleaning without causing any damage to your surfaces.

Yes, our effective cleaning techniques can remove tough stains, discoloration, and bacteria from your grout lines, restoring their original color and appearance. However, the success of stain removal may vary depending on the type and severity of the stain.

The duration of the cleaning process depends on various factors such as the size of the area, the extent of soiling, and the type of tiles and grout. We provide a detailed quote with estimated timelines during the initial consultation for full transparency.

Rug Cleaning Questions

We recommend having your rugs professionally cleaned at least once every 12 to 18 months, depending on factors such as foot traffic, pet activity, and environmental conditions. Regular cleaning helps maintain the appearance and longevity of your rugs.

Yes, our cleaning products are eco-friendly and safe for both pets and children. We prioritize the use of non-toxic solutions to ensure a healthy and safe environment for your family and pets.

Absolutely! Our skilled technicians are trained to tackle a wide range of stains and odors, including pet stains, food spills, and musty odors. We utilize advanced cleaning techniques and specialized solutions to effectively remove tough stains and odors, leaving your rugs fresh and clean.

Yes, we offer convenient pickup and delivery services for rug cleaning. Simply schedule an appointment, and our team will arrive at your location to collect your rugs. Once cleaned, we’ll deliver them back to you, ensuring a hassle-free experience from start to finish.

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